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Support Resources

VMware offers a number of self-service web-based support resources to assist you.

Knowledge Base

Support Offerings

Along with our excellent self-service, web-based support resources such as the Knowledge Base and VMware Communities, the following support offerings are available for VMware Fusion:

Complimentary

Installation assistance for Fusion 1.x and 2.x is offered during normal business hours for 30 consecutive calendar days from product registration. For Fusion 3.x, installation assistance is offered for 18 months after product registration or until product end of life. Submit support requests either online or via phone; responses are targeted within one business day.

Per Incident

Purchase support as you need it. Individual incident support is conveniently sold in 1, 3 or 5 incident packs. Submit support requests either online or via phone; responses are targeted within one business day.

Subscription Service

Protects your investment by providing any major or minor releases launched during your subscription period.

Desktop Standard Support

Customers who have 10 or more product licenses can purchase desktop standard support. Includes product updates and upgrades.

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