Expanded Local Language Capabilities

VMware’s Global Support Services (GSS) recently extended its local language technical support capabilities to both Korea and the Greater China region including the People’s Republic of China, Taiwan, Hong Kong and Macau.

For technical support in local language in Korea, support and subscription customers should submit their request via email to korea-support@vmware.com or call toll free 080-086-9273.

For technical support in either Mandarin or Cantonese in China, customers and partners (excluding OEM partners and their customers) should submit their request via email to china-support@vmware.com or use the following toll free phone numbers:

Please note any support requests submitted via the English language website will receive English language support.

Call back responses can be expecting during the operating hours of the local support center. Response times are based on the Severity Level of the Support Request and the response commitments of the support offering purchased.