Unless explicitly supported in VMware's Compatibility Guides or any other VMware interoperability guide, third party hardware and software will be treated as follows:
VMware Global Support Services (GSS) will assist customers in problem analysis to determine whether or not the technical issue is related to the 3rd party hardware or software. In order to isolate the Error, we reserve the right to request that the 3rd party hardware or software be removed. This will only be done where we have reason to believe the issue is related to the 3rd party hardware or software.
If VMware GSS cannot directly identify the root cause or it is reasonably suspected that the problem is related to the 3rd party hardware or software, we will direct the customer to open a support request with the 3rd party vendor's support organization.
Important: Third party software running within the VMware ESX Service Console must adhere to the VMware ESX: Third-Party Software in the Service Console technical note.
