VMware business days are defined as follows:
| Business Hours by Location | |
|---|---|
| NASA North and Latin America Alaska , Hawaii South America |
Mon–Fri, 6 a.m. to 6 p.m. (local time zone) Mon–Fri, 6 a.m. to 6 p.m. (Pacific Time) Mon–Fri, 6 a.m. to 6 p.m. (Eastern Time) |
| EMEA (Europe, Middle East, Africa) | Mon-Fri, 7 a.m. to 7 p.m. (Greenwich Mean Time) |
| APJ (Asia, Pacific Rim, Japan) Australia/New Zealand |
Mon-Fri, 8:30 a.m. to 8:30 p.m. (Singapore Time) Mon-Fri, 7 a.m. to 7 p.m. (Sydney AET) |
For purposes of determining response time service level commitments, requests received outside of VMware business days are treated as if they were received on the next business day (excluding Platinum customers who receive 24x7 coverage).
