Key Benefits
- One support contract and one invoice for all of your VMware Fusion Software Product Licenses at your Site*
- All Support and Subscription contracts renew at the same time
- Unlimited calls and software subscription included
- You can add VMware Fusion Software Product Licenses to your Site and they will be automatically covered during the period of your support contract
- Online access to documentation and technical resources, knowledge base, discussion forums
Overview
The VMware Fusion Site Support program is offered for customers that have 50 or more VMware Fusion Software Product Licenses and allows you to aggregate all of your VMware Fusion support contracts into a single contract. All of your VMware Fusion Software Product Licenses will be covered on a per Site basis with business hours support. You will benefit by receiving only one invoice; renewing only one contract on one date; and receiving all Updates and Upgrades free-of-charge.
| Feature | Site Support |
|---|---|
| Hours of Operation | 12 Hours/Day Monday–Friday |
| Length of Service | Valid for one year after purchase |
| Product Updates | Included |
| Product Upgrades | Included |
| Products Supported | Fusion Only |
| Access Channels | Web and Phone |
| Access to VMware Web Site | Yes |
| Access to VMware Discussion Forums and Knowledge Base | Yes |
| Max Number of Support Admins per Contract | 4 |
| Number of Support Requests | Unlimited |
| Target Response Times
Critical (Severity 1) Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4) |
4 business hours 8 business hours 12 business hours 12 business hours |
| Business Hours
North and Latin America Alaska, Hawaii South America (NASA) Europe, Middle East, Africa (EMEA) Asia, Pacific Rim, Japan (APJ) Australia/New Zealand |
Monday - Friday 6 a.m. to 6 p.m. (Local Time Zone) 6 a.m. to 6 p.m. (PST) 6 a.m. to 6 p.m. (EST) 7 a.m. to 7 p.m. (GMT) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET) |
Additional Information
Purchase information can be found by dialing one of VMware's toll free numbers or contacting one of our resellers. Additional information about our support policies and offerings can be found in our Technical Support Guide.
